Graduate Certificate in Client Assessment and Case Management CHC82015

The Graduate Certificate in Client Assessment and Case Management is designed for people who have considerable experience working in community services, and who wish to take on senior roles with in the delivery of assessment and case management services for community services organisations.


At this level, you will be making high level, independent, complex judgements in highly specialist contexts. Your role may involve full responsibility and accountability for all aspects of work, of self and others, and functions including service planning, delivery, and evaluation.


Studying for your Graduate Certificate of Client Assessment and Case Management with Skills Training Australia offers many benefits to you:


  • Regular course Intakes are available throughout the year

We offer regular course intakes throughout the year. All of our training courses are delivered during school terms to accommodate all lifestyles.


  • Our staff are passionate about community services

You can be comfortable knowing that you are learning industry best practice, as your trainers are still active in the Community Services sector. Through this ongoing engagement we see changes in the industry as they occur; this constant monitoring allows us to improve our courses to make sure that what you are studying is as relevant and up-to-date as possible.


  • Our state-of-the-art campuses are designed around our students

We focus on your success while you study with us, providing comfortable, uncrowded training spaces, and dedicated assistance during your course.


To gain entry into the Graduate Certificate of Client Assessment and Case Management course, it is recommended that candidates have:

  • • A minimum 3 year tertiary qualification or equivalent in an associated field
    • They must also be able to demonstrate an excellent grasp of the English language, literacy, technical and other skills to pass the course.
    • Significant previous experience working in a community sector organisation, in a job role with substantial depth in the assessment of clients and be able to provide the following documents.
    A copy of your current resume
    A position description of your most current position
    Completed answers as part of your pre-training review
    A letter of support from your current employer

Is this course right for you?

If you are passionate and have significant experience working as an assessor and or case manager, and would like to extend your skills to improve client outcomes, this course is right for you.

Once you have your qualification, you will be:

  • • An advanced practitioner in a health and/or community services context who demonstrates a high level of knowledge and skills in case management and client assessment in order to provide specialist services to clients with complex and diverse needs.
    • Community services employ people who can demonstrate autonomy, well-developed judgement, adaptability and responsibility.


Course Structure

To obtain this qualification, students must complete 10 units of competency, and be competent in the practical delivery of the course, obtained through workplace sign off by a manager.

Delivery Models

Skills Training Australia offer a number of different delivery models to assist students and businesses in getting the outcomes they desire. We recognise that all individuals learn in different ways, so we have designed various models to cater for the needs of the industry. Skills Training offer the following learning models for the Graduate Certificate in Community Services Practice (Client Assessment & Case Management):

Classroom Program - Is delivered 1 day a month over 4 school terms within a classroom setting. This course will also require you to dedicate about 15-20 hours per week of your own time to complete assessments.

On-the-job distance program - This program is designed to work with your current employer. This will allow you to have the program delivered to you as a distance student in a supported work environment. A training plan will be created, in conjunction with you and your employer, highlighting the course schedule and requirements. You MUST be already employed in the industry to be eligible for this model.

Delivery Locations                                                                                 

The qualification can be delivered at a Skills Training Australia campus or at your place of employment.


Career Options

Once you have completed your Graduate Certificate in Community Services Practice (Client Assessment & Case Management), you can apply for a range of positions including:

Assessor (Community Services)

Case Worker (Community Services)

Client Assessment Coordinator

Community Care Manager

Assessor (Disability)

Case Coordinator (Community Services)

Case Coordinator (Disability)

Family Assessment Worker

Further Education Pathways

On successful completion of the Graduate Certificate in Community Services Practice (Client Assessment & Case Management), participants are able to apply to universities for master’s level and further post graduate studies.

The Graduate Certificate in Client Assessment & Case Management is made up of 10 Units

CHCCSM001    Facilitate goal directed planning

CHCCSM002    Implement case management practice

CHCCSM003    Work with carers and/or families in complex situations

CHCCSM008    Undertake advanced client assessment

CHCDIV003     Manage and promote diversity

CHCPRP006     Lead own professional development

BSBLDR806     Lead and influence ethical practice

CHCADV002    Provide advocacy and representation services

CHCCSL002     Apply specialist interpersonal and counselling interview skills

 BSBLED805     Plan and implement a mentoring program

Tuition Information

All of our quoted costs for the Graduate Certificate in Community Services Practice (Client Assessment & Case Management) include materials, resources and enrolment costs. The only additional cost will be for your Police Check and Working with Children Check, which you will need to apply for separately prior to going on placement.

Full Fee Enrolment

$5,500.00 - This cost is the full fee for the course.

 Equal Opportunity

Skills Training Australia is fully committed to the principles of equal opportunity and to providing training opportunities for all people. We actively encourage potential students from disadvantaged groups to apply for training opportunities with us. We would especially encourage people with an Aboriginal background, students who do not have English as their primary language, mature aged students, and students with disabilities or impairments to apply.

For more information about our fees please see our Fees and Funding page.

Currently no enrolments are being taken for 2018

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